Magmic Games

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  1. 1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Thank you very much for your feedback on our latest update. I’m very sorry that the new changes have had a less than positive impact on your experience with the game. Please rest assured that we’re listening. The good news is that we are gathering feedback and working hard to address concerns, so that the updated game can be as best as it can be.

      To give you some context around why we update the game on a regular basis, our main objectives are:

      - Addressing player feedback and popular requests
      - Keeping things interesting for players who are looking for fun new ways to engage with the game
      - Fixing issues with previous versions
      - Ensuring that the game runs properly as the brand, technology, devices, and requirements continue to evolve

      We read, review and consider all feedback we receive from our players, since your experience with the game…

    • Unintentional purchase

      The app glitched on my iPhone causing it to just be a blank black screen. I tried swiping and pressing on the screen to get it to go back when a box appeared saying purchase was successful. I closed the app and opened it back up when I noticed that it purchased the $49.99 coin package. Is there anyway I can return or go back to get my money back?

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

        For assistance with and reporting of bugs please go to the main menu and tap on the arrow icon on the left and send us a message.
        We will be better able to assist you if you send us a support ticket from within the app.

        If you would like a refund please contact Google as soon as possible to request this.

      • Game keeps resetting to level 1

        I was on level 37 and had over 28 million points. Now the game put me back on level 1. I really like the game buy I want my level and my points back. I purchased this game for 2.99. I have to keep uninstalling and reinstalling the game usually that works but today that's not working. HELP PLEASE

        3 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Blokus keeps shutting down mid game. FIX IT!!!!!!!!

          Blokus keeps shutting down mid game. FIX IT !!!!

          2 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • What it says in the app description it should do

              It says you can play multiplayer but it won’t let you

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • I’m unable to delete past games on Skip-bo

                I’m unable to delete games that I’ve already completed due to the new update.

                1 vote
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                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi,

                  Thank you for reporting this to us. We’re currently working on getting an update out to fix this. Unfortunately, this is taking longer than we expected, but we need to make absolutely sure that the update we release has been fully tested. Once we can confirm that things are running smoothly, we’ll get the update out as soon as possible.

                  -Caroline

                • No multiplayer with friends note 9, need help

                  Can't invite or be invited by any friends. No multiplayer with friends option. Galaxy note 9

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    For assistance with and reporting of bugs please go to the main menu and tap on the arrow icon on the left and send us a message.
                    We will be better able to assist you if you send us a support ticket from within the app.

                  • I

                    I purchased phase 10 pro hoping while playing soloit would offer more levels after disco. How can I solve this problem

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      For assistance with and reporting of bugs please tap on the red icon on the left and send us a message.
                      We will be better able to assist you if you send us a support ticket from within the app.

                    • 1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        For assistance with and reporting of bugs please tap on the red icon on the left and send us a message.
                        We will be better able to assist you if you send us a support ticket from within the app.

                      • 2 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Please add a Close button to Hearts!

                          I have a terrible time closing Classic Hearts.
                          Thanks!

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Update phase 10 please

                            Could you please update phase 10 dice for iOS 11

                            20 votes
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                              completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • Problems

                              Since update it’s dropping cards from my hand and repeating phases for one of the players.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                For assistance with and reporting of bugs please go to the main menu and tap on the arrow on the left. Then select Feedback and send us a message.
                                We will be better able to assist you if you send us a support ticket from within the app.

                              • Make more than 3 games without using coins

                                You can only play 3 games without using a coin and on EVERY hand !!! We can unlock several games but it takes 20-40 coins to get thru a game that’s garbage !!!!

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Thank you for your feedback! Our developers carefully review all feedback when determining new features and updates, so I will be sure to pass your comments on. Hopefully this is something we can address soon.

                                • Scattergories

                                  Autocorrect is killing the fun, even when it works in my favor. And I have to dispute valid answers every other round. Like HR specialist not considered a career. Or (Steffi) Graf corrected to Grant.

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thank you for reaching out! If your submitted word doesn’t match a word that is already on the answer list, our auto-correct system will try to correct it to the closest match, in case you’ve made a typo. We implemented auto-correct to help with spelling errors but unfortunately the system sometimes doesn’t know its own strength. Our development team is working hard to refine it so that it doesn’t take a reasonable answer and change it to something else in this way: it’s a work in progress!

                                    In addition, here are some guidelines to abide by, in order to avoid triggering the auto-correct system:

                                    - Answers can not begin with an article: A, An or The (example: The Wizard of Oz is not okay for ""T"", but Wizard of Oz is okay for ""W"").
                                    - Answers can not be plural, as then they are actually duplicates of other answers (example:…

                                  • 1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      Thank you for your feedback! Our advertising revenue allows us to provide ongoing support and development of the game, while keeping the game free for everyone. We try to strike a balance where we’re able to support the app but not cause too much of a disturbance for players, so we’re always evaluating and tweaking frequency and length of ads. Your feedback will be carefully considered as we review this.

                                      For those who wish to not see any ads, there is a paid version of the app that removes video ads from the game. If you prefer, that version is available.

                                      -Jordan

                                    • 1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Over heats and freezes

                                        Phase 10 on Android always over heats the devise and starts to cause the game to freeze approaching the end of a game. Can you please fix the issue?

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          For assistance with and reporting of bugs please go to the main menu and tap on the arrow on the left. Then select Feedback and send us a message.
                                          We will be better able to assist you if you send us a support ticket from within the app.

                                          -Jordan

                                        • 3 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            For assistance with and reporting of bugs please go to the main menu and tap on the arrow on the left. Then select Feedback and send us a message.
                                            We will be better able to assist you if you send us a support ticket from within the app.

                                            -Jordan

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