The game keeps freezing on my mobile device. What can I do?

If the game keeps freezing on your mobile device, please follow these steps:

Restart your Device: Restarting your device refreshes it and might resolve any memory issues that can cause the game to freeze. This won’t cause any data loss.

Reset the Game: Resetting the game might also resolve freezing issues. By resetting the game you ensure that you have the latest updates for our game. Make sure to check the App Store for updates.

Update Your Device Software: Lastly, make sure that your mobile device’s software is always up to date.  Outdated software might cause games and apps to freeze.


  1. Quick! How do I play this game?
  2. How do I gain points?
  3. How do I answer?
  4. Is it possible to skip a question?
  5. How does a game end?
  6. My answer was correct but was crossed out. Why is that?
  7. The answer I submitted was correct and unique but wasn't accepted. What can I do?
  8. What do the power-up's do?
  9. Where do I make a purchase?
  10. Can I get more coins without buying them?
  11. How do I know if my dispute was resolved?
  12. How come I don't always get to play a bonus round?
  13. My friend and I see different things on the main menu. Why is this?
  14. The prize I got from winning a match and the prize advertised on its button don't match. Why is that?
  15. I really liked this one game mode but it’s no longer available. Please bring it back!
  16. Why do I need coins?
  17. My coin total seems to be changing without me doing anything. Why?
  18. How do I get more power-up's?
  19. How often can I use power-ups?
  20. I made a purchase but it's not showing anywhere. Why is that?
  21. Why do prices and quantities of packages change in the in-app store?
  22. How can I get rid of ads?
  23. How can I change my profile name?
  24. I am connected to my Facebook account. Can I still change my profile name?
  25. How can I change my profile picture and my profile frame?
  26. How do I get new frames?
  27. How come you don't give me the option to connect to Facebook?
  28. Supported Devices
  29. If I reinstall the game, will I lose my progress?
  30. I'm being told that watching an ad will give me a reward, but nothing is happening, why?
  31. The game keeps freezing on my mobile device. What can I do?

Feedback and Knowledge Base