I made a purchase but it's not showing anywhere. Why is that?

An internet connect is required in order to purchase in-app items. It's also good practice to use a Wi-Fi connection whenever possible in order to ensure that your in-app purchases are processed successfully.

If you have made a purchase but have yet to receive it, please review your iTunes receipt from the app store. Receipts are received via your registered email address. If your purchase is listed on your receipt and you still can’t locate the download, please contact our customer support by selecting the Feedback button. Our friendly customer support will be glad to help you.


  1. Quick! How do I play this game?
  2. How do I gain points?
  3. How do I answer?
  4. Is it possible to skip a question?
  5. How does a game end?
  6. My answer was correct but was crossed out. Why is that?
  7. The answer I submitted was correct and unique but wasn't accepted. What can I do?
  8. What do the power-up's do?
  9. Where do I make a purchase?
  10. Can I get more coins without buying them?
  11. How do I know if my dispute was resolved?
  12. How come I don't always get to play a bonus round?
  13. My friend and I see different things on the main menu. Why is this?
  14. The prize I got from winning a match and the prize advertised on its button don't match. Why is that?
  15. I really liked this one game mode but it’s no longer available. Please bring it back!
  16. Why do I need coins?
  17. My coin total seems to be changing without me doing anything. Why?
  18. How do I get more power-up's?
  19. How often can I use power-ups?
  20. I made a purchase but it's not showing anywhere. Why is that?
  21. Why do prices and quantities of packages change in the in-app store?
  22. How can I get rid of ads?
  23. How can I change my profile name?
  24. I am connected to my Facebook account. Can I still change my profile name?
  25. How can I change my profile picture and my profile frame?
  26. How do I get new frames?
  27. How come you don't give me the option to connect to Facebook?
  28. Supported Devices
  29. If I reinstall the game, will I lose my progress?
  30. I'm being told that watching an ad will give me a reward, but nothing is happening, why?
  31. The game keeps freezing on my mobile device. What can I do?

Feedback and Knowledge Base