Scattergories

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  1. Connecting to server

    I play on android and when I try to play. It will not connect. It just says connecting to game server and never connects. I have uninstalled and reinstalled several times and it does nothing. Please fix this issue! I miss playing my game!!!

    2 votes
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      If your’re still having trouble getting into the app please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
      We will be better able to assist you if you send a message from within the app in support.

      -Jordan

    • Issues

      App changes my words/spelling
      A lot of ads

      1 vote
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        Thank you for reaching out! If your submitted word doesn’t match a word that is already on the answer list, our auto-correct system will try to correct it to the closest match, in case you’ve made a typo. We implemented auto-correct to help with spelling errors but unfortunately the system sometimes doesn’t know its own strength. Our development team is working hard to refine it so that it doesn’t take a reasonable answer and change it to something else in this way: it’s a work in progress!

        In addition, here are some guidelines to abide by, in order to avoid triggering the auto-correct system:

        - Answers can not begin with an article: A, An or The (example: The Wizard of Oz is not okay for “T”, but Wizard of Oz is okay for “W”).
        - Answers can not be plural, as then they are actually duplicates of other answers (example:…

      • Disputing

        I answer things and they come up wrong but I dispute it with evidence that I am correct but that really does nothing to help me!

        5 votes
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          Please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
          We will be better able to assist you if you send us a support ticket from within the app.

          -Jordan

        • Dove

          You can tell Dove advertising with your game did awesome I promise to never buy their product as long as I live I'm so sick of the commercials between EVERY game

          1 vote
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            Thank you for your feedback! One ad plays between each full round of gameplay. Our advertising revenue allows us to provide ongoing support and development of the game, while keeping the game free for everyone. There is a Disable Ads add-on available in the store that removes video ads from the game. If you prefer, that option is there.

            Thanks again for your feedback, which I will pass on to the team! We are always evaluating and tweaking frequency and length of ads, and will consider your feedback carefully as we plan future updates.

            -Jordan

          • Citi Bank Ads Cause Crashing

            Whether I'm trying to watch a video to earn coins or watch a video for bonus round, if a Citi Bank ad pops up, I won't receive points and or bonus round, often times causing my app to freeze and shut down. It only seems to happen with their ads.

            2 votes
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            • Tournament

              I won a tournament but didn't get my reward..so what happens now?

              Why should any of us care about your games if you don't care enough to reward these semi-regular tournaments that are supposed to stand out from regular, ordinary gameplay somehow?

              1 vote
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                We send out tournament rewards within 24 hours of the tournament’s end, so be sure to check in the following day, but please be patient as we tabulate and send out the reward messages!

                -Jordan

              • Weekend tournaments

                How do I play in the weekend tournaments?

                2 votes
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                  1 comment  ·  Admin →

                  Please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
                  We will be better able to assist you if you send us a support ticket from within the app.

                  -Jordan

                • 3 votes
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                    1 comment  ·  Admin →

                    Please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
                    We will be better able to assist you if you send us a support ticket from within the app.

                    -Jordan

                  • 3 votes
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                      1 comment  ·  Admin →

                      They are limited time only; however, they don’t expire. So the next time an event that uses the horseshoes comes up you’ll still have the ones left from the previous event.

                      -Jordan

                    • Keyboard

                      I can't type on the keyboard and when I try to type fast I misspell words. I love the game but I'll stop playing if I keep losing because the keyboard doesn't catch the right letters. I've lost multiple matches because of this problem. I refuse to put any money into it until it is fixed.

                      10 votes
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                        completed  ·  0 comments  ·  Admin →
                      • Ads are Freezing Game

                        Causing me to lose coins, duels and challenges.

                        1 vote
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                          Please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
                          We will be better able to assist you if you send us a support ticket from within the app.

                          -Jordan

                        • Treasure Quest and Maps

                          It would be helpful to have an explanation when these tournaments began. Mainly about the maps. What can they be used to purchase, is there a bonus for having a certain amount and when does the opportunity to use them start and expire? I had horseshoes I didn't get a chance to use.

                          1 vote
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                            Thank you for the feedback. I was under the impression we had a pop up that appeared when you first entered the app explaining the tournament and for how long it was active but I guess not. I’ll review this with our team in the next update meeting.
                            As soon as the tournament is active and you acquire some of the special currency, you should be able to start using them, often during these events the special store will appear on the main menu just below the mailbox icon. I think the maps just let you play in the treasure tournament though.

                            -Jordan

                          • Categorgories

                            Make it more like the board game where we can play at the same time , and increase the time and the number of ones we have to do.

                            2 votes
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                              completed  ·  0 comments  ·  Admin →
                            • App probs

                              Anytime I try to play a round I have to delete the App and reinstall it. I have the paid version. What's up with this? It just freezes and won't do anything. Ridiculous.

                              2 votes
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                                Please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
                                We will be better able to assist if you send the message from within the app.

                                -Jordan

                              • 10 votes
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                                • 2 votes
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                                    Please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
                                    We will be better able to assist you if you send us a support ticket from within the app.

                                    -Jordan

                                  • Winning

                                    Why if the score was tied did it say the other person won?

                                    3 votes
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                                      1 comment  ·  Admin →

                                      A tie always goes to the player who submitted his or her set of responses in the least amount of time. If you and I play a match together and tie, but it took you only 30 seconds to submit all of your answers and took me 35, you’ll be awarded the win.

                                      Hope that clears things up! We’ve included a notification screen in the game to help communicate this to players.

                                      -Jordan

                                    • 8 votes
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                                        Please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
                                        We will be better able to assist you if you send us a support ticket from within the app.

                                        -Jordan

                                      • 5 votes
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                                          completed  ·  0 comments  ·  Admin →
                                        • New update 03/23/17

                                          I like the update so far--more rewards for duels, "chapters" and that a player can make purchases with coins. I haven't seen the roboplayers either. Not yet anyway. I've only played the updated game a few times.
                                          Thoughts?
                                          The only thing is we still can't choose what player to challenge in a duel and/or message. When playing, I've noticed some players have a lot of answers similar to mine. Those are the ones I'd like to challenge.

                                          1 vote
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                                            I appreciate all the feedback. Please keep letting us know what does and doesn’t work for you in the app. We do like to hear what clicks with players as fun.

                                            -Jordan

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