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  1. [FIXED] Scattergories Facebook not signing in

    [Jan 17th 9:30 AM EST]
    We have resolved the issue and Facebook login should once again be working. There is likely to be a longer than normal delay on signing in so please be patient with the loading process.

    [Jan 16th, 2018 4:30 PM EST]
    We are aware of an issue causing Facebook accounts to not be able to sign in right now and are working with Facebook to get everything restored. Please check back here for updates.

    -Jordan

    4 votes
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      completed  ·  2 comments  ·  Admin →
    • I paid for an ad-free version, but it only took my money. Still have tons of ads.

      Deliver what you advertise. If you can’t, don’t take money from trusting customers.

      3 votes
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        0 comments  ·  Bugs  ·  Admin →

        For assistance with and reporting of bugs please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
        We will be better able to assist you if you send us a support ticket from within the app.

        -Jordan

      • The keyboard sucks

        It submits words I never wrote and the keyboard doesn’t type properly. What. The. Heck.

        5 votes
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          4 comments  ·  Discussions  ·  Admin →

          Thank you for your feedback on our keyboard! Our development team is working hard to improve the keyboard so that players can type quickly and have all of their taps register. For the time being, I personally find that tapping a bit more slowly as I enter words seems to be beneficial. It’s not an ideal solution, but it might help while we work on getting the keyboard fixed!

          -Jordan

        • Status started back at level 1

          I lost all of my levels and progress, but some how kept all of my frames and trophies. No one has responded on how to fix this.

          7 votes
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            3 comments  ·  Bugs  ·  Admin →
          • My account went missing/why did it disappear?

            Warning to all users—

            I was at level 98or so, with multiple frames, awards, medals, trophies, and thousands of coins. This morning I was back to SQUARE ONE. I’m not even eligible for championships. I have to work my way up again. I am so upset. No one will answer me.

            3 votes
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              2 comments  ·  Bugs  ·  Admin →

              Please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
              We will be better able to assist you if you send us a support ticket from within the app.

              -Jordan

            • Paying to remove ads does not work

              I paid $3, but still get the repetitious 30 second ad after every game. Restoring purchases did not work.

              5 votes
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                0 comments  ·  Bugs  ·  Admin →

                Please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
                We will be better able to assist you if you send us a support ticket from within the app.

                -Jordan

              • Keeps closing

                This keeps closing mid game. Very frustrating.

                2 votes
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                  Thank you for reaching out to let us know about this glitch that you encountered. I’m sorry for the frustration! I will pass your information on to the developers to investigate. We work very hard to ensure that the game runs smoothly, so we will do whatever we can to identify and fix the issue.

                  -Jordan

                • Doesn't load on Tuesday now?

                  Today (1.30.18) is the 2nd Tuesday in a row that the app keeps "updating"...never opening. Do too many people earn coins on Tuesday? :/

                  1 vote
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                    1 comment  ·  Discussions  ·  Admin →
                  • Keyboard

                    I don’t really like the keyboard that you use when playing the game. It kind of lags and the buttons sometimes don’t even work.

                    2 votes
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                      1 comment  ·  Ideas  ·  Admin →

                      Thank you for your feedback on our keyboard! Our development team is working hard to improve the keyboard so that players can type quickly and have all of their taps register. For the time being, I personally find that tapping a bit more slowly as I enter words seems to be beneficial. It’s not an ideal solution, but it might help while we work on getting the keyboard fixed!

                      -Jordan

                    • Save progress without logging into facebook

                      Some people don’t have Facebook accounts. Can you figure out a way they can save their progress or log in with email address instead?

                      1 vote
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                        0 comments  ·  Ideas  ·  Admin →

                        Thank you for your feedback! Our developers carefully review all feedback when determining new features and updates, so I will be sure to pass your comments on.
                        Please keep in mind Facebook is a free service and an account can be created just for use with video games such as ours.

                        -Jordan

                      • More variety in letters

                        I’m not sure if it’s a coincidence or not but I feel like every game I play the letters I get are only “O”, “I” and “J”. It’s really annoying and would like more of a variety.

                        1 vote
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                        • ads

                          Maybe when people pay to block the ads, you should actually block the ads.

                          1 vote
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                            0 comments  ·  Bugs  ·  Admin →

                            For assistance with and reporting of bugs please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
                            We will be better able to assist you if you send us a support ticket from within the app.

                            -Jordan

                          • Keyboard

                            Keyboard on iPhone is difficult to type on. It is a different size than most users are used to and causes a lot of mistakes and misspellings in answers.... especially when trying to type quickly it seems like it’s harder to type correctly than to think of an answer sometimes

                            2 votes
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                              0 comments  ·  Bugs  ·  Admin →

                              I appreciate the feedback on the keyboard. Our development team is working hard to improve the keyboard so that players can type quickly and have all of their taps register. For the time being, I personally find that tapping a bit more slowly as I enter words seems to be beneficial. It’s not an ideal solution, but it might help while we work on getting the keyboard fixed!

                              -Jordan

                            • Updates

                              Why does a players progress, level/rank number, frames and game play options disappear when the app updates? I came to forum to see if it happened to anyone else, but there is no forum anymore.

                              2 votes
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                                1 comment  ·  Admin →

                                Please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
                                We will be better able to assist you if you send us a support ticket from within the app.

                                -Jordan

                              • Debug

                                Stuck on “Synchronising with game server” and I have tried on wifi or on 4G, deleting and reinstalling, turning my phone off and on, all multiple times and still stuck :(

                                1 vote
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                                  0 comments  ·  Bugs  ·  Admin →
                                • The US needs an upgrade

                                  The amount of information on the welcome screen,and the weightage given to each item is very problematic. The help button, challenge your friends etc needs to take up much less real estate and prominence. I need to see just my currently active games, the state they're in, and my recently completed games with their results in a prominent manner. This is bothering me to the point that the game is almost unplayable for me.

                                  1 vote
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                                    0 comments  ·  Discussions  ·  Admin →

                                    I am very sorry about that. One of our players found that if you delete the app and re-install it will fix this display glitch.
                                    If you’ve signed in to our app with Facebook, then your account will be loaded when you sign back in after re-installing.
                                    If you haven’t signed in with Facebook I can copy over your account info if you send me your current player ID and your player ID after re-installing. To get the Id:
                                    - tap your portrait in the main menu
                                    - in the bottom right corner is the Player ID number.

                                    -Jordan

                                  • full clue

                                    I am often not able to see the full clue because the latter part is cutoff during gameplay and it doesn't convert to landscape mode if the phone is rotated. So i have often missed the opportunity to guess "Word that ends..." or "Rhymes with..". I'd recommend either smaller font, or larger datafield four clues during game play.

                                    1 vote
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                                      0 comments  ·  Ideas  ·  Admin →

                                      Please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
                                      We will be better able to assist you if you send us a support ticket from within the app.

                                      -Jordan

                                    • Disputed Answers

                                      The criteria for disputed answers needs to be updated. Hillary Clinton IS a famous female. The question never said famous for what. This is just o e example. Lots of disputed answers that are spelled correctly and should be accepted.

                                      2 votes
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                                        0 comments  ·  Bugs  ·  Admin →
                                      • Purple party

                                        Send an email with prizes for first second and third place. Not sure what prizes are. My daughter was in second place and thought she should receive something but didn’t. Is there a delay?

                                        1 vote
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                                          0 comments  ·  Bugs  ·  Admin →

                                          We send out tournament rewards within 24 hours of the tournament’s end, so be sure to check in the following day, but please be patient as we tabulate and send out the reward messages!

                                          -Jordan

                                        • iOS update causes major lag in app

                                          Recent iOS update is causing your app to lag. Performance issue. Inform your devs asap or just hire me ;)

                                          1 vote
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                                            0 comments  ·  Bugs  ·  Admin →

                                            Thank you for reaching out to let us know about this glitch that you encountered. I’m sorry for the frustration! I will pass your information on to the developers to investigate. We work very hard to ensure that the game runs smoothly, so we will do whatever we can to identify and fix the issue.

                                            Please check out our careers page:
                                            https://magmic.com/careers/

                                            Cheers,
                                            -Jordan

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