Scattergories

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  1. 3 votes
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      “Thank you for reaching out about this. We’ve been working very hard to improve the Scattergories experience for players, and to keep things interesting. We’re always tweaking and testing values in the game to make sure we strike a fine balance when it comes to gameplay, so occasionally you’ll see temporary or sometimes permanent changes like this. We are gathering all feedback from players and sharing it with our development team for careful review.

      Please keep an eye out as we continue to fine tune the game moving forward.

      -Jordan

    • Winning Bug

      My husband and I have been challenging each other and on the same round it tells both of us that we both won. In the details it lists different points depending on which phone we are looking at. On my phone it will tell me my answer was 24 points, but on his phone my answer will only be 10 points.

      6 votes
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        I am sorry about that. This is related to the points booster and a conflict in the programming for Challenging friends. We are working on a resolution.

        -Jordan

      • Freezing

        I just did and iOS update and since then, the app loads, the main menu loads, and then it freezes. I like to play the weekend tournaments and I haven't been able to so far this weekend at all. I felet d the app and reinstalled it to no avail. Please help!

        5 votes
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          completed  ·  11 comments  ·  Admin →
        • 1 vote
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            completed  ·  0 comments  ·  Bugs  ·  Admin →
          • 3 votes
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              1 comment  ·  Admin →
            • App changes my spelling

              The app sometimes changes the word I've entered after I hit done. I don't see that it's happened until I check my score.

              8 votes
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                Thank you for reaching out! If your submitted word doesn’t match a word that is already on the answer list, our auto-correct system will try to correct it to the closest match, in case you’ve made a typo. We implemented auto-correct to help with spelling errors but unfortunately the system sometimes doesn’t know its own strength. Our development team is working hard to refine it so that it doesn’t take a reasonable answer and change it to something else in this way: it’s a work in progress!

                In addition, here are some guidelines to abide by, in order to avoid triggering the auto-correct system:

                - Answers can not begin with an article: A, An or The (example: The Wizard of Oz is not okay for “T”, but Wizard of Oz is okay for “W”).
                - Answers can not be plural, as then they are actually duplicates of other answers (example:…

              • My answers change

                My answers are changed from what I originally typed

                2 votes
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                  Thank you for reaching out! If your submitted word doesn’t match a word that is already on the answer list, our auto-correct system will try to correct it to the closest match, in case you’ve made a typo. We implemented auto-correct to help with spelling errors but unfortunately the system sometimes doesn’t know its own strength. Our development team is working hard to refine it so that it doesn’t take a reasonable answer and change it to something else in this way: it’s a work in progress!

                  In addition, here are some guidelines to abide by, in order to avoid triggering the auto-correct system:

                  - Answers can not begin with an article: A, An or The (example: The Wizard of Oz is not okay for “T”, but Wizard of Oz is okay for “W”).
                  - Answers can not be plural, as then they are actually duplicates of other answers (example:…

                • Winning/Scoring problem!!

                  Me & my b.f play against eachother. My phone(galaxy s7) and scores tell me i win but on my b.fs (iphone) it tells him he won and i lost and our scores on the words are different. Super lame. Not fun if we both win and lies about scores.

                  1 vote
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                    1 comment  ·  Admin →

                    I am very sorry about that. This is due to a conflict in the logic of the challenge friend mode when one player has the points booster active. We are aware of the issue and trying to fix it.

                    -Jordan

                  • 20 point answers

                    Almost every answer I put - even something as simple as "auto" - gets 20 points while everyone else's get 10. Not complaining about the extra points lol but can anybody tell me why?

                    1 vote
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                      This is because you have a points booster active. They can be bought with coins, rewarded for winning in some of the game modes or awarded due to a special event we have going on.

                      -Jordan

                    • Keyboard

                      Keyboard needs to be more touch sensitive. Half the time I have per game is used making sure the keyboard didn't miss letters

                      16 votes
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                        completed  ·  3 comments  ·  Admin →
                      • Connecting to server

                        I play on android and when I try to play. It will not connect. It just says connecting to game server and never connects. I have uninstalled and reinstalled several times and it does nothing. Please fix this issue! I miss playing my game!!!

                        2 votes
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                          If your’re still having trouble getting into the app please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
                          We will be better able to assist you if you send a message from within the app in support.

                          -Jordan

                        • Issues

                          App changes my words/spelling
                          A lot of ads

                          1 vote
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                            Thank you for reaching out! If your submitted word doesn’t match a word that is already on the answer list, our auto-correct system will try to correct it to the closest match, in case you’ve made a typo. We implemented auto-correct to help with spelling errors but unfortunately the system sometimes doesn’t know its own strength. Our development team is working hard to refine it so that it doesn’t take a reasonable answer and change it to something else in this way: it’s a work in progress!

                            In addition, here are some guidelines to abide by, in order to avoid triggering the auto-correct system:

                            - Answers can not begin with an article: A, An or The (example: The Wizard of Oz is not okay for “T”, but Wizard of Oz is okay for “W”).
                            - Answers can not be plural, as then they are actually duplicates of other answers (example:…

                          • Disputing

                            I answer things and they come up wrong but I dispute it with evidence that I am correct but that really does nothing to help me!

                            5 votes
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                              Please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
                              We will be better able to assist you if you send us a support ticket from within the app.

                              -Jordan

                            • Dove

                              You can tell Dove advertising with your game did awesome I promise to never buy their product as long as I live I'm so sick of the commercials between EVERY game

                              1 vote
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                                Thank you for your feedback! One ad plays between each full round of gameplay. Our advertising revenue allows us to provide ongoing support and development of the game, while keeping the game free for everyone. There is a Disable Ads add-on available in the store that removes video ads from the game. If you prefer, that option is there.

                                Thanks again for your feedback, which I will pass on to the team! We are always evaluating and tweaking frequency and length of ads, and will consider your feedback carefully as we plan future updates.

                                -Jordan

                              • Citi Bank Ads Cause Crashing

                                Whether I'm trying to watch a video to earn coins or watch a video for bonus round, if a Citi Bank ad pops up, I won't receive points and or bonus round, often times causing my app to freeze and shut down. It only seems to happen with their ads.

                                2 votes
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                                • Tournament

                                  I won a tournament but didn't get my reward..so what happens now?

                                  Why should any of us care about your games if you don't care enough to reward these semi-regular tournaments that are supposed to stand out from regular, ordinary gameplay somehow?

                                  1 vote
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                                    We send out tournament rewards within 24 hours of the tournament’s end, so be sure to check in the following day, but please be patient as we tabulate and send out the reward messages!

                                    -Jordan

                                  • Weekend tournaments

                                    How do I play in the weekend tournaments?

                                    2 votes
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                                      1 comment  ·  Admin →

                                      Please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
                                      We will be better able to assist you if you send us a support ticket from within the app.

                                      -Jordan

                                    • 3 votes
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                                        1 comment  ·  Admin →

                                        Please go to the main menu and tap on the top right corner button. Then select Help and send us a message.
                                        We will be better able to assist you if you send us a support ticket from within the app.

                                        -Jordan

                                      • 3 votes
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                                          1 comment  ·  Admin →

                                          They are limited time only; however, they don’t expire. So the next time an event that uses the horseshoes comes up you’ll still have the ones left from the previous event.

                                          -Jordan

                                        • Keyboard

                                          I can't type on the keyboard and when I try to type fast I misspell words. I love the game but I'll stop playing if I keep losing because the keyboard doesn't catch the right letters. I've lost multiple matches because of this problem. I refuse to put any money into it until it is fixed.

                                          10 votes
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                                            completed  ·  0 comments  ·  Admin →
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