How can we improve Phase 10 Facebook?

Phase 10 Loading issues

[Update] February 20th: Some players are noticing infrequent outages and we are investigating. Please attempt to wait for up to a minute on the blank white screen before contacting support as there seems to be longer than expected load times in the app.

If you continue to have loading issues, please contact us at tickets@magmic.uservoice.com for assistance.

-Jordan

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    AdminMagmic (Support Team, Magmic) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    43 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        I was in the middle of a game and it just froze up. I've been trying for days could you please fix it. Thank you

      • Anonymous commented  ·   ·  Flag as inappropriate

        My game won't load on facebook. I enjoy playing it greatly but am tiring of the game just periodically not loading for a matter of a month or two and then miraculously loading. It has been several weeks now. I have given up to an hour to load and still nothing. What is the problem? None of the fixes seem to help........ This is frustrating! Please fix it.

      • melissa commented  ·   ·  Flag as inappropriate

        This app is not working! Please fix it. Sick of watching half an hour of adds but can't play!!! Not cool!!!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Game will not load this is going on a week now, would be nice to play the game again

      • Anonymous commented  ·   ·  Flag as inappropriate

        Having issues with it not loading. Looks like it will but then I get a blank screen. PLEASE fix it!

      • MARTI CANTER commented  ·   ·  Flag as inappropriate

        THIS IS NOT FIXED. PLEASE FIX THE LOADING ISSUES. OBVIOUSLY IT IS IN CONJUNCTION WITH THE ADS.

      • Debi LaFeve commented  ·   ·  Flag as inappropriate

        NO, it is not running normally ! There is such bad lag in the game it is impossible to play !

      • VERA MALPHRUS commented  ·   ·  Flag as inappropriate

        it goes through the loading stage but then it goes to a blank page instead of putting game up to play.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I don't mail the commercial when playing but the e card commercial doesn't go away on a timely basis, therefore I have to exit and come back on cam you please fix this annoying commercial. the Cadillac and Kohls works fine jus the e card

      • Linda Newman Jackson commented  ·   ·  Flag as inappropriate

        Characteristics of the problem: I see the words Phase 10 in the game area, with the percentages increasing: 5%, 26%.....etc. Then when the game appears to be completely loaded, the game area turns white.

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