How can we improve Phase 10 Facebook?

Paid $19.99 for energy and did not recieve it---5/17/17..give me my energy ot refund, please

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    Anonymous shared this idea  ·   ·  Admin →
    completed  ·  MagmicAdminMagmic (Support Team, Magmic) responded  · 

    I’m so sorry to read that your purchase did not make it through to your account! We use Facebook’s integrated payment system to manage all in-app purchases, and we trust them to process all transactions seamlessly. The vast majority of purchases do go through without issues, but yours must have run into a brief blip in the system. It’s disappointing for us, too, when a player’s purchase runs into an error.

    If you still have not received your energy, please request a refund through Facebook. They do not provide us with tools to reimburse or manually adjust a player’s account, but they handle and issue all refunds themselves quite efficiently. Below is a step by step process.

    To request a refund for something you’ve purchased from a game on Facebook:
    - Click the downward-pointing arrow in the top right of Facebook and select Settings
    - Click Payments in the left column
    - Click the item you want a refund for
    - Click Dispute
    - Fill out the form and click Send

    Sorry again for the frustration!

    -Jordan

    Thank you for the feedback. I will pass this along to the design team.

    -Jordan

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      • Anonymous commented  · 

        Got your message telling my purchase went through but still have not received my energy...Paid $19.99. I' am waiting for energy or refund.....

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