How can we improve Phase 10 Facebook?

What's with buying energy and not getting it??

I paid $1.99 twice for energy and didn't get it...where's my 30 energies???

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    Anonymous shared this idea  ·   ·  Admin →
    completed  ·  MagmicAdminMagmic (Support Team, Magmic) responded  · 

    I’m so sorry to read that your purchase did not make it through to your account! We use Facebook’s integrated payment system to manage all in-app purchases, and we trust them to process all transactions seamlessly. The vast majority of purchases do go through without issues, but yours must have run into a brief blip in the system. It’s disappointing for us, too, when a player’s purchase runs into an error.

    If you still have not received your energy, please request a refund through Facebook. They do not provide us with tools to reimburse or manually adjust a player’s account, but they handle and issue all refunds themselves quite efficiently. Below is a step by step process.

    To request a refund for something you’ve purchased from a game on Facebook:
    - Click the downward-pointing arrow in the top right of Facebook and select Settings
    - Click Payments in the left column
    - Click the item you want a refund for
    - Click Dispute
    - Fill out the form and click Send

    Sorry again for the frustration!

    -Jordan

    3 comments

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      • Anonymous commented  · 

        same here...that is how they get their money i guess.. ripping ppl off ..little ata time.. :(

      • Anonymous commented  · 

        me too... i will not play this again.......... :( sad also everytime i try to post here it says an error occured just like the game says???? :(

      • burnett rouwttburnett rouwtt commented  · 

        I paid for energy and received nothing what's up with that. please help

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