How can we improve Phase 10 Facebook?

How about refunding those who did not get their energy they paid for ...... GRRRRRR

How about refunding those who did not get their energy they paid for ...... GRRRRRR

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    KimKim shared this idea  ·   ·  Admin →
    completed  ·  MagmicAdminMagmic (Support Team, Magmic) responded  · 

    I’m so sorry to read that your purchase did not make it through to your account! We use Facebook’s integrated payment system to manage all in-app purchases, and we trust them to process all transactions seamlessly. The vast majority of purchases do go through without issues, but yours must have run into a brief blip in the system. It’s disappointing for us, too, when a player’s purchase runs into an error.

    If you still have not received your energy, please request a refund through Facebook. They do not provide us with tools to reimburse or manually adjust a player’s account, but they handle and issue all refunds themselves quite efficiently. Below is a step by step process.

    To request a refund for something you’ve purchased from a game on Facebook:
    - Click the downward-pointing arrow in the top right of Facebook and select Settings
    - Click Payments in the left column
    - Click the item you want a refund for
    - Click Dispute
    - Fill out the form and click Send

    Sorry again for the frustration!

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