How can we improve Phase 10 Facebook?

I purchased for energy and didn't get it!

I purchased for energy, the money is away but i get no energy. purchased again and didn't get energy again. I want my money back or energy!

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    LorenaLorena shared this idea  ·   ·  Admin →
    completed  ·  MagmicAdminMagmic (Support Team, Magmic) responded  · 

    I’m so sorry to read that your purchase did not make it through to your account! We use Facebook’s integrated payment system to manage all in-app purchases, and we trust them to process all transactions seamlessly. The vast majority of purchases do go through without issues, but yours must have run into a brief blip in the system. It’s disappointing for us, too, when a player’s purchase runs into an error.

    If you still have not received your energy, please request a refund through Facebook. They do not provide us with tools to reimburse or manually adjust a player’s account, but they handle and issue all refunds themselves quite efficiently. Below is a step by step process.

    To request a refund for something you’ve purchased from a game on Facebook:
    - Click the downward-pointing arrow in the top right of Facebook and select Settings
    - Click Payments in the left column
    - Click the item you want a refund for
    - Click Dispute
    - Fill out the form and click Send

    Sorry again for the frustration!

    -Jordan

    12 comments

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      • Anonymous commented  · 

        The same thing happened to me!! I am so MAD!!!

      • llewis367llewis367 commented  · 

        energy not received again!!! Would like money back into my account...

      • CharlotteCharlotte commented  · 

        I purchased energy pack 2 times. It has posted from my card but not loaded onto the game. Help

      • Frances HallFrances Hall commented  · 

        Payment ID 1324018537713984
        Date Received May 23, 2017
        Paid $4.99
        Status Completed

        I noticed that there are a lot of comments like this, but is anything done??? Did not receive my energy......said it could not communicate with the server,,,,,wither give me my energy or give me my money back

      • April R ColemanApril R Coleman commented  · 

        Hello I purchased an energy package and never received it . When will it show up?

      • Anonymous commented  · 

        I have had at least 4 energy purchases that did not come through. I got several in a row just before not getting 3. I think this may have been may 3rd. I just lost one tonight.is there another way to get energy in bigger packages? thanks for your help! deb weatherholt

      • Anonymous commented  · 

        I purchased for energy, the money is away but i get no energy. purchased again and didn't get energy again. I want my money back or energy!

      • Layzette BLayzette B commented  · 

        Paid for energy but didn't receive it

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