How can we improve Phase 10 Facebook?

Give me the energy I paid for!

They took 15 dollars from mypaypal and I never got energy!!! RIPPED OFF!!

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    Cassandra JonesCassandra Jones shared this idea  ·   ·  Admin →
    completed  ·  MagmicAdminMagmic (Support Team, Magmic) responded  · 

    I’m so sorry to read that your purchase did not make it through to your account! We use Facebook’s integrated payment system to manage all in-app purchases, and we trust them to process all transactions seamlessly. The vast majority of purchases do go through without issues, but yours must have run into a brief blip in the system. It’s disappointing for us, too, when a player’s purchase runs into an error.

    If you still have not received your energy, please request a refund through Facebook. They do not provide us with tools to reimburse or manually adjust a player’s account, but they handle and issue all refunds themselves quite efficiently. Below is a step by step process.

    To request a refund for something you’ve purchased from a game on Facebook:
    - Click the downward-pointing arrow in the top right of Facebook and select Settings
    - Click Payments in the left column
    - Click the item you want a refund for
    - Click Dispute
    - Fill out the form and click Send

    Sorry again for the frustration!

    -Jordan

    34 comments

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      • israel4455israel4455 commented  · 

        I paid $1.99 twice, I have not received my energy! give me my 30 energies or a refund!

      • LaurenLauren commented  · 

        I also wish that I would have looked at these comments before I purchased energy. I bought 2 $1.99 packs because I thought maybe the payment just didn't go through the first time. Wrong. It was taken out of my account and I never received the energy.

      • AnnAnn commented  · 

        Has anyone ever gotten this resolved? Im kind of pissed about losing my money. I like my money.

      • AnonymousAnonymous commented  · 

        I paid for energy still haven't received so I will let my friends know this game is a HUGE SCAM!!!

      • dmarei22dmarei22 commented  · 

        paid $1.99 and didnt get my energy

      • Anonymous commented  · 

        Purchased energy TWICE and still haven't received it. Refund my money or give me my energy!!!!!

      • Anonymous commented  · 

        I should have looked at the comments before purchasing some energy for phase 10..it charged me 4.99 and it didn't give me what i paid for...

      • Anonymous commented  · 

        I paid $4.99 for energy which you immediately took out of my account and did not credit the energy. Please refund my money immediately. If I can't have the energy when I purchase it, I do not want it. I'll just wait for the free stuff.

      • Dot JohnsonDot Johnson commented  · 

        purchased energy twice got none-fix pls

      • Anonymous commented  · 

        I've purchased energy multiple times and never received it and my card was charged. I want my energy or refund my card. I've filed a complaint and nobody ever got back to me. It's a big joke!!!!

      • Sue Cochrane CobbSue Cochrane Cobb commented  · 

        I purchased energy earlier and did not receive it but my card on file was charged!

      • larissalarissa commented  · 

        I purchased energy twice never got it and cant report it because ever time it says problem processing request working to fix the issue try back later

      • cheryl jamescheryl james commented  · 

        I think its pretty bad that I have to pay these people to give me my money back for enery that I paid for and i never got .I am very very mad!!!!!!!!!!!!!!!!!!!!!!!

      • Anonymous commented  · 

        They took $18 from my account and received zip. I have contacted FB twice and they say contact the developer, which I've done.

      • Sara HowardSara Howard commented  · 

        I bought 2 45 energy packs for 4.99. please give me what i paid for.

      • V WinchenbachV Winchenbach commented  · 

        Where is my energy that I bought ? I have bought several times and never seem to receive it. Today bought 45 energy for $4.99

      • Anonymous commented  · 

        Is not giving me the energy that I paid for 1 hour ago. It always cheats me out of it,

      • californiadeecaliforniadee commented  · 

        I heard back from them
        you have to file with Facebook

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