Phase 10 Facebook

How can we improve Phase 10 Facebook?

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  1. PLAY

    CAN'T PLAY, GAME WON'T LOAD

    127 votes
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      I am very sorry about that. Facebook has changed something on their ends that stopped the app from being able to load. We are investigating this now and hope to have it fixed as soon as is possible.

      -Jordan

    • 1 vote
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      • Energy and next Levels

        Having problems sending energy to friends.
        Wondering when the next levels will be coming out.

        3 votes
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          Thank you for reaching out to let us know about this glitch that you encountered. I’m sorry for the frustration! I will pass your information on to the developers to investigate. We work very hard to ensure that the game runs smoothly, so we will do whatever we can to identify and fix the issue.

          -Jordan

        • 1 vote
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            Thank you for reaching out to let us know about this glitch that you encountered. I’m sorry for the frustration! I will pass your information on to the developers to investigate. We work very hard to ensure that the game runs smoothly, so we will do whatever we can to identify and fix the issue.

            -Jordan

          • 43 votes
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              I am very sorry about that. Facebook has changed something on their ends that stopped the app from being able to load. We are investigating this now and hope to have it fixed as soon as is possible.

              -Jordan

            • give me the credits ive bought

              bought the lowest it took it didnt give me the engery

              1 vote
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                I’m so sorry to read that your purchase did not make it through to your account! We use Facebook’s integrated payment system to manage all in-app purchases, and we trust them to process all transactions seamlessly. The vast majority of purchases do go through without issues, but yours must have run into a brief blip in the system. It’s disappointing for us, too, when a player’s purchase runs into an error.

                If you still have not received your energy, please request a refund through Facebook. They do not provide us with tools to reimburse or manually adjust a player’s account, but they handle and issue all refunds themselves quite efficiently. Below is a step by step process.

                To request a refund for something you’ve purchased from a game on Facebook:
                - Click the downward-pointing arrow in the top right of Facebook and select Settings
                - Click Payments in the left…

              • Game not loading

                I am trying to play this game on Internet Explorer and all I get is a white screen. Please fix

                4 votes
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                  I am sorry to hear about that. Could you please try running the app on a different browser? Internet explorer blocks flash by default and it is not very easy to enable on that browser. Chrome is one of the easiest browsers to use and you can then enable flash by following the instructions in this link:
                  https://support.magmic.com/knowledgebase/articles/1807348-phase-10-facebook-isn-t-loading-how-do-i-fix-this

                  If you are still having issues after doing so please contact us at “tickets@magmic.uservoice.com

                  -Jordan

                • Why not make this game so you can play with friends instead of the robots they win all the time and it is not fun anymore to play

                  Make it available to Facebook friends and stop letting the robots win every time i stopped playing and will not buy more coins to play because they are a waste of time and the robots win all the time

                  1 vote
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                    Thank you for your feedback! Our developers carefully review all feedback when determining new features and updates, so I will be sure to pass your comments on. Hopefully this is something we can address soon.

                    -Jordan

                  • this game sucks at giving energy

                    Update the game or remove it from facebook. thats my suggestion

                    3 votes
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                    • No more Coins!!!

                      I’ve played Phase10 for several years and I loved it. I even like the new phases. BUT, I played it all morning today and within a couple of hours, I now have to pay 2 coins to play what was FREE!?!?!
                      Not good customer service. I’ll be sure to share this on social media. 👎👎👎👎👎

                      6 votes
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                        For assistance with and reporting of bugs please go to the main menu and tap on the arrow on the left. Then select Feedback and send us a message.
                        We will be better able to assist you if you send us a support ticket from within the app.

                        -Jordan

                      • Not loading at all.

                        Has not loaded for sometime now. To bad as I love this game.

                        1 vote
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                          1 comment  ·  Admin →
                        • not receiving purchase

                          I've purchased energy twice and haven't received anything.

                          1 vote
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                            I’m so sorry to read that your purchase did not make it through to your account! We use Facebook’s integrated payment system to manage all in-app purchases, and we trust them to process all transactions seamlessly. The vast majority of purchases do go through without issues, but yours must have run into a brief blip in the system. It’s disappointing for us, too, when a player’s purchase runs into an error.

                            If you still have not received your energy, please request a refund through Facebook. They do not provide us with tools to reimburse or manually adjust a player’s account, but they handle and issue all refunds themselves quite efficiently. Below is a step by step process.

                            To request a refund for something you’ve purchased from a game on Facebook:
                            - Click the downward-pointing arrow in the top right of Facebook and select Settings
                            - Click Payments in the left…

                          • Multiplayer

                            Is it possible for more than just two players to play. Making it true multiplayer would be ideal

                            3 votes
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                              I am very sorry about that. This was caused by how Apple has stripped most of the functionality from Game Center which we rely on for Multiplayer. We hope to be able to restore up to four player multiplayer matches again in the future.

                              -Jordan

                            • This was a good game but now all the robot win all the time, we dont get all the points we are winning

                              make it game with real people instead of robots they win all the time and we dont get our coins or money or points to play on

                              1 vote
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                                Thank you for your feedback! Our developers carefully review all feedback when determining new features and updates, so I will be sure to pass your comments on. Hopefully this is something we can address soon.

                                -Jordan

                              • 1 vote
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                                • Game is not loading. Tried refreshing and it still won't load.

                                  Phase10 is not loading. I have tried refreshing and it still won't load.

                                  3 votes
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                                  • 19 votes
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                                      Thank you for your feedback! Our advertising revenue allows us to provide ongoing support and development of the game, while keeping the game free for everyone. We try to strike a balance where we’re able to support the app but not cause too much of a disturbance for players, so we’re always evaluating and tweaking frequency and length of ads. Your feedback will be carefully considered as we review this.

                                      -Jordan

                                    • just a complaint, do the phase 10 it ask for 2 sets then 3 sets an 3 more sets do this an does not adhere to it throw them back out, check

                                      just a complaint, do the phase 10 it ask for 2 sets,3sets an 3 sets more, doesnt do this throw all cards back in hand

                                      1 vote
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                                      • 14 votes
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                                          Thank you for your feedback! Our advertising revenue allows us to provide ongoing support and development of the game, while keeping the game free for everyone. We try to strike a balance where we’re able to support the app but not cause too much of a disturbance for players, so we’re always evaluating and tweaking frequency and length of ads. Your feedback will be carefully considered as we review this.

                                          -Jordan

                                        • What are the coins for? It seems you can't do anything with them...

                                          What are the coins for? It seems you can't do anything with them...

                                          1 vote
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                                          Phase 10 Facebook

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