I'm being told that watching an ad will give me a reward, but nothing is happening. Why?

An internet connection is required in order to receive in-game items. It is also good practice to use a Wi-Fi connection whenever possible in order to ensure that the game runs smoothly.

If you have watched a video ad and you haven't received the item, please contact our customer support by selecting the Feedback button. Our friendly customer support will be glad to help you.

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