How can we improve Phase 10 Facebook?

I purchase more life and it didn't load?

Why didn't my life reload after my purchase.

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    MICHELLE Y KINGMICHELLE Y KING shared this idea  ·   ·  Admin →

    8 comments

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      • seashorewalker842seashorewalker842 commented  · 

        I purchased 2 energies 2 times but none of them did not load. I got assistance from a person who did not read fully my request and only gave me back 15 energies instead of the 2nd energy I was charged for but never given. I don't want to dispute this with my bank. From what I have been told there was a facebook problem. Pleaase give me my 2nd purchase of 15 energies and I promise you I will never ever both you again with these purchases. I simply don't want to dispute this with my bank.

      • Carol BargeCarol Barge commented  · 

        I just purchased lives and my credit was charged but no lives...

      • JudeJude commented  · 

        Re: Angela's comment on 1/28/17: Consider yourself very lucky to have gotten a refund and things straightened out about your account!! I am out over $100 for energy as well as coins on Phase 10 on Facebook. Each time it happened I would contact support (at least 10 letters have been sent) and to this day, I have NEVER been contacted about any of them for any kind of resolution to the problem! I am offended that the support team for this site doesn't care enough to at least respond to let me know they got my information. Hopefully this will be seen by a staff member that cares enough to do something about it!! Thanks........

      • Anonymous commented  · 

        I am having the same problem! How do you get a refund? Does anyone get the power they buy? Getting pretty mad about this

      • Anonymous commented  · 

        I purchased the 90 pack and it said it loaded successfully, but it didn't. When do I get my purchase?

      • Mike WolfmanMike Wolfman commented  · 

        I also purchased the 45 pack and it did not load.

      • Anonymous commented  · 

        I purchase more life twice and didn't get it! Got the email that said I bought it!

      • AngelaAngela commented  · 

        I have tried purchasing the 45 pack 3 times already and they never load. The first two were refunded already but I am tired of having to request refunds.

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