Knowledge base/Apple Devices/New York Times Crosswords

My Puzzles access

Lea Baran
posted this on December 17, 2011 17:21

When I click my puzzles link nothing happens. I have closed and opened the app, as well as deleted and re-installed. What do you think may be the issue?
 

Comments

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Susanbhinton
I am unable to receive access to the daily puzzles since Tuesday January 3, 2012. I have received a "subscription expired" notice. Upon trying to renew the subscription the app shows that it is already installed and when I go back to the page I am denied access.
January 06, 2012 11:30
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Joan Corcoran
My access also stopped in the beginning of January, not sure which day. I have contacted Magmic with no luck so far.
January 10, 2012 16:23
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Miles MacFarlane
I no longer have access to My Puzzles unless I am in a wifi hot spot. Before it only needed wifi subscription validation once a week or so - why the change? Makes the app almost useless to me now.
January 28, 2012 09:15
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Jennie Edgar
My subscription says it has expired... Which it hasn't since it's on auto renew. But when I try to re subscribe it won't work, saying I need to have the app before I can purchase it. What?! And then it " can't connect to iTunes store. " pretty frustrating, and I don't know how to fix it either.
February 06, 2012 23:23
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Nancy Loy
My problem is the same as the original post. My app crashes no matter what puzzle I choose. Does Magmic ever address these issues or do we all just complain?
February 10, 2012 11:36
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Martha L Wright

I have just purchased a year's subscription to the New York Times crossword puzzles and I cannot access the program.  I am told I have an incorrect alias/password.  I have used my e-mail address and the password for games with no success.  I have worked all the free puzzles without having to enter an alias/password.  Now how do I access the puzzles through the subscription I just purchased?

 

Martha Wright  - mlouwri@aol.com

February 23, 2012 13:03
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Thomas Greenwood

I have an active NY Times crossword subscription, and yet I cannot get past the "expired" notice, just like many others who have taken the trouble to post the comments above this. Where are the Magmic responses? I got here thinking I would see an answer. Where are they? If no one at magmic reads these, what is the point?

February 26, 2012 13:08
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Sdvorosh2
I had all the problems above. First, constant crashes; then, lost all past puzzles; finally, after asking for help repeatedly, it never opened again. Help from magmic was impossible. I could not comply with their requests because I was out of country. For my second request they sent back identical message.
May 08, 2012 09:44
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Sdvorosh2
Here's the point: the NY Times is the best of it's kind. Ergo, one expects the best programmers. Instead, I've been ripped off. This is the most frustrating app.
May 08, 2012 09:51
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Betty miller
pLease address the issue of being unable to access the NYT crossword. We have no access since May 5 th, yet we bought a 1 year renewable subscription on December 28th.
May 12, 2012 14:41
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Sarah Weiss

My app crashes each time I load a puzzle.  This has been happening on and off for several weeks.  I finally renewed the app and have lost all my data.  Any news as to why this is happening?? 

May 16, 2012 07:28
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